The Chinese University of Hong Kong

11/2023 - Present

I coordinate and manage events including conferences, Zoom meetings, seminars, and webinars—overseeing logistics, scheduling, and technical setup to ensure smooth execution. I maintain and update the department’s website, manage social media platforms, and design visual content to promote events effectively.

In addition to event coordination, I develop custom programs to streamline daily operations, such as automated certificate and payment link generators. I also handle external server setups, including website deployments, providing backend support and maintaining infrastructure stability.

Hospital Authority

05/2023 - 11/2023

I am responsible for overseeing the relocation project for Kai Tak Hospital, including coordinating with various departments, managing the budget, and designing the floor plan. I also supervise the team to ensure all tasks are completed efficiently and on schedule. In addition, I maintain books, periodicals, and microform records, and provide assistance to library visitors as needed.

IKEA

02/2021 - 04/2023

I am responsible for handling exchanges and returns, ensuring customer satisfaction while maintaining and building long-term relationships with clients. I proactively resolve customer complaints and troubleshoot issues to enhance their experience. In addition, I conduct data analysis to support decision-making and improve operational processes. I also manage spare parts inventory, ensuring that all necessary components are readily available for smooth and efficient operations.

Passion Seafood Limited

02/2020 - 02/2021

I manage logistics, coordinating transportation, scheduling, and resource allocation. I audit financial statements for accuracy and compliance and actively seek new business opportunities to drive growth. My role requires attention to detail, strategic thinking, and building strong relationships.